FAQs for Employers

 Contents:

• Reporting my employees Out of State wages earned
• Is authorization needed to submit bulk files for our Employers?
• Issue receiving my Multi Factor Authentication security code
• Having an issue receiving my password reset link though email?
• Is there some type of rate exchange option?
• Collection balance due does not match my account’s balance due
• Received a letter advising me of a wage discrepancy
• Received a Notice of Levy of Assessment letter

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Employer Self Service (ESS)

Q:  As a TPA, can I report my employees' Out of State wages earned during the EFW2 submittal?  Or am I required to do a statement to correct to report this information to the agency?

 

A:  New enhancements to the NUI system will now allow for employers and TPA’s to report Out of State wages by utilizing the EFW2 option to upload.  These changes were added to columns 360-373.  If an employee does not have out of State wages, please leave these fields blank. For further information please see the EFW2 specification at EFW2 Out of State Specification.

 

Q:  As a TPA, do we need to have authorization on file with the agency to submit bulk files for all our Employers?

A:  No, the TPA/Power of Attorney is not required to bulk EFW2 file for your clients, however the agency will not be able to provide any details regarding the account if you reach out needing assistance with the account or filings.

 

 Q:  I am a Third-Party and I am encountering an issue receiving my Multi Factor Authentication security code though email, what should I do?

A:  The NUI system provides the codes via email; however, some Third-Party Accounts may encounter an issue linked to their internal firewall which prevents the email from coming through.  To correct this concern, you will need to make nui.nv.gov a trusted site.

 

Q:  Having an issue receiving my password reset link though email?

A:  The NUI system provides the password reset information via email, however, some employers may encounter an issue linked to their internal firewall which prevents the email from coming through.  To correct this concern, you will need to make nui.nv.gov a trusted site.

 

Q:  Is there some type of rate exchange option?

A:  Yes, as a TPA a rate file can be pulled for any employers that have a valid power of attorney registered within the system.  While pulling the rate exchange file, when the option is presented to choose the download type, please select the appropriate download option.

 

Q:  I have received a Collection Notice showing a balance due that does not match the balance due on my account. Why are they different?

A:  The balance on the Collection Notice only reflects the balance that is delinquent and does not include any amount that is not past due.  Payment can be made on the entire balance whether delinquent or not.

Q:  I have received a letter advising me of a wage discrepancy, how do I correct this issue?

A:  Log into your account at nui.nv.gov, go to View Wage Reports, select the quarter on the notice and then View or Amend.  Amend your report to reflect the accurate calculations.

 

Q:  I have received a Notice of Levy of Assessment letter; how do I resolve this?

A:  If this letter is received, it is due to missing an Employer’s Quarterly Wage Report.  To remove the levy/levies, please log into your account and file factual reports for all missing quarters.  If the business is no longer operating, please contact our Registration Unit at 775-684-6310, opt. 1 to close the account.

Employers who have additional questions or need assistance can contact the division at [email protected].